In the content of this document, the following terms used in capital letters will have, if the context does not result otherwise, the meanings specified below:
TRADEMARKS: represents the registered trademarks of TESAND S.R.L., such as, but not limited to, the name TESAND.
SITE: represents the Internet SITE belonging to TESAND, which is located at www.tesand.md, through which the USER has access to information on services and products offered / provided by TESAND, in the network of TESAND stores.
USER: represents the person who accesses the SITE, for private or professional purposes and who has accepted the TERMS AND CONDITIONS of this SITE, fulfilling in this sense all the requirements of the registration process;
ABUSE: represents the use of the SITE in a manner contrary to the practice in the field, the regulations and legislation in force or in any other way that may cause damage to TESAND.
The information published on the SITE is information of general interest about TESAND, the products sold by it, its partners as well as other information considered by TESAND to be of interest to USERS.
The information is usually made available to USERS, free of charge. TESAND reserves the right to implement certain services on the SITE that will be offered for a fee to USERS.
TESAND is the owner of all intellectual property rights over the SITE, respectively over its design and content as well as over all Trademarks registered by TESAND and published on the SITE.
The USER has the obligation to respect all the intellectual property rights of TESAND, provided by the legislation in force.
Use of the site
The USER undertakes to access and use the SITE for purposes and by means that do not constitute an abusive use.
Limitation of liability TESAND S.R.L.
Responsibility for the content of the SITE.
TESAND is not and cannot be held liable for damages caused by errors, inaccuracies or non-updating of the information published or maintained on the SITE, which is not due to its fault. USERS can find detailed information in the TESAND store network.
If the prices or other details regarding the products / promotions were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, we reserve the right to cancel the delivery of the respective product and to notify the customer by phone / e- mail as soon as possible, about the error, if the product has not been delivered yet.
The characteristics of the products presented on the SITE are taken over / made available by TESAND and assume responsibility for the correctness of this information.
The prices of the products on this SITE are informative and may undergo unannounced changes. The promotions presented on the SITE are valid for the mentioned period of time.
If a period of time is not mentioned, they are valid within the available stocks. The prices displayed on the SITE are not identical to those in the TESAND store network, so there may be differences between the price of the product displayed on the SITE and the one displayed in the TESAND store network.
Orders whose products ordered on the SITE have a lower price than the one displayed in the TESAND stores remain valid and will be honored in the order of their registration on the SITE and according to the stock limit available for each product in the order. All products presented on this SITE are available within the available physical stock. In case of stock depletion, the TESAND representative will offer alternatives by presenting other similar products in terms of appearance and technical specifications with the ordered product whose stock has been depleted.
Also, the images are presented on the SITE by way of example, and the products delivered may differ from the images in any way, due to changes in features, design without prior notice by the manufacturer.
A pre-ordered product is a product that is to be launched and can be purchased before launch or its actual arrival in stock. The supplier reserves the right to change the product launch or delivery date in Moldova without notice. Pre-ordered products are added to the cart in the same way as any other product in the online store. By making a pre-order, you make sure that you will receive the product immediately after it reaches stock and that you will benefit from a very good price. The pre-ordered products will be delivered, within an estimated term of 10-30 working days from the launch of the pre-order, but not later than 45 working days. If the product reaches TESAND possession after the launch date, the delivery will be made in 10-15 working days from the moment the product enters the TESAND stock. Pre-orders are paid in the same way as a normal order, through any of the accepted payment methods. In any of the situations it is necessary to wait for the confirmation by phone or email from an operator, when the product becomes available. You can cancel a pre-order at any time. If the latter has already been paid, you can choose to return the amount or credit your account for another order.
A custom product is a product to be made especially for the customer and can be purchased only with the payment of an advance of 60% of the final price. Custom products are added to the cart in the same way as any other product in the online store. The products to order will be delivered, in an estimated term of 30 – 45 working days from the payment of the advance, but not later than 60 days. It is necessary to wait for the confirmation by phone or email from an operator, when the product becomes available. You can cancel an order at any time, according to the contract.
TESAND reserves the right to complete and modify any information on the SITE.
Any problem caused by the products and / or services presented on the SITE will be resolved amicably within 20 working days from the date of written notification of the problems, by the USER.
Additional losses / costs.
TESAND is not liable for any loss, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by non-compliance with the Terms and Conditions.
TESAND is not responsible for the damages created as a result of the non-functioning of the Site as well as for those resulting from the impossibility of accessing certain links published on the Site.
Using the Internet Browser. TESAND guarantees the optimal use of the Site through the minimum use of Internet Explorer 8.
We inform you that any complaints regarding the aesthetic deficiencies of the products will not be taken into account, if you have signed that the product is according to the moment of receipt of the product.
The payment methods for completing an online order are: cash on delivery, payment order.
The registration of the order does not represent its confirmation. After taking the order, it will be processed by our operators in order to confirm and establish the delivery details. The estimated delivery time is 3-10 working days from order confirmation, but not later than 15 days.
During the Easter holidays, in winter, of the Black Friday event, as well as during the whole other campaigns of the company, the processing of an order as well as its delivery can take between 15-20 working days, but not more than 30 working days.
The buyer has the right not to accept the delivered goods if they do not comply with the technical details specified on the product page. In this case, TESAND assumes responsibility for bringing the products into conformity or replacing them.
The buyer will become the owner of the goods after signing the transport document and making the payment (if it has not been previously made) to the courier.
In case of cancellation of the order, none of the parties involved will claim / request damages.
Return of products: According to GEO no. 34/2014 the buyer has the possibility to withdraw from the distance contract within 14 days starting from the day when he enters the physical possession of the product, provided that it has not been mounted or damaged and kept according to the warranty conditions . You can return the product within this period, it is not mandatory that it be returned in the original packaging (however, it must be protected, according to the warranty conditions). For this you can fill in the return form provided in the Return Form section or you can communicate your intention (unequivocal statement) to return in any other way (in writing – envelope by mail, by e-mail, by phone, etc.).
In the return process, you can use any shipping service, provided that the product reaches its destination in optimal conditions and according to the warranty conditions. Shipping costs for the return of the product are borne by you.
Accessing the SITE www.tesand.md
This implies the USERS ‘acceptance that their personal data be stored and processed by TESAND. The information you send us is treated with the utmost confidentiality and exclusively for the purposes for which it was collected.
The purposes of processing this data are: creating a user account for purchasing products, delivering ordered products, subscribing to our offers (user consent), sending commercial communications (user consent), sending offers for complementary products or accessories of purchased products (based on user consent and based on the legitimate interest of TESAND or group companies), informing subscribers about the promotions of the TESAND store network or about any other promotions or activities carried out by TESAND by any means of communication (mail, e-mail, telephone, SMS , etc.), creating a database for making statistical reports, etc.
At the time of contact, the user will be informed about the purpose of the action for which he was contacted and will be asked for consent, if that action involves the processing of his personal data and this requires his consent.
TESAND S.R.L. is the sole owner of the information collected from this site. TESAND S.R.L. undertakes that personal data will not be disclosed to third parties by sale, partial disclosure or rental.
TESAND SRL may disclose your personal information to group companies or authorized third parties, with which the company has concluded various contracts, all of which are validated by the Legal Department and followed by confidentiality agreements (Non-Disclosure Agreement) and / or agreements processing of personal data (DPA).
Any processing of your personal data will be done in compliance with the Policy on the protection of personal data.
It is done through various ways and specific tools such as: professional traffic tracking software, newsletter management application, by saving in databases the various contact forms available on the site that are completed by users, through online questionnaires, etc. .
We use IP addresses to analyze browsing habits, manage the site, track user interests and gather demographic information for internal use. All these aim to increase the ease of use of the site and publish information as relevant as possible to the interests of users.
Restricted access and (unsubscribe)
By accessing the site, creating a user account and placing orders, the customer expressly accepts the Terms and Conditions of the site, how to place an online order as described on the site.
Some requested data are mandatory in order to provide the good or service that the customer is interested in.
Personal data will be used for the purpose of running contracts and processing your orders. Subsequently, the data will be saved taking into account the retention periods according to the fiscal and commercial legislation and as long as it is necessary for the protection of TESAND rights.
In order to carry out the sale contract in good conditions, after the client has expressed his agreement, TESAND can contact the client, by phone or by email, if he, while accessing the site, provides the identification and contact data. When launching the order, the customer agrees with the subsequent form of communication (telephone or electronic) and the mode of operation of the seller.
If you have entered your contact details but have not validated the user account, you can be contacted by a TESAND representative to complete this procedure by deleting the data if you no longer wish to become a user or by providing assistance and validation. account. This action has as legal basis our legitimate interest in cleaning and updating the database.
If you have added products in the Shopping Cart, but have not completed the order, you can be contacted by email or telephone by a TESAND representative, in which you will be notified that you have forgotten the products in the cart. This single action is justified by the company’s interest in clarifying the situation by concluding the sales contract or canceling it. After this action, the client will be contacted if he has expressed his consent to receive other offers / commercial communications.
Within a reasonable time after purchasing a good or service (usually after 14 days in which the customer can return the product, withdrawing from the sales contract) the buyer can be contacted through the same communication channels agreed at the time of placing the order, to send a feedback / review related to the purchased good or service. Thus, the client is actively involved in creating new services and detailing the characteristics of the goods and informing other potential buyers on the site. Your opinions are carefully analyzed by TESAND employees who use them as a guide in choosing the products and range offered to customers.
Cookies which, from a technical point of view, are not obligatory to be stored on the user’s terminal, will be used only if the user expresses his express and unequivocal consent in connection with them, by checking the categories presented. The user will be able to withdraw his consent at any time by changing the settings related to the browser used, in accordance with our Cookies Policy.
The legal basis of this action is represented by the legitimate interest to permanently offer improved services to the users of the TESAND site.
The page uses “plugins” from social network operators (for example: www.facebook.com, etc.).
We use plugins to make the connection between the site www.tesand.md and the official page of the company opened on Facebook (https://www.facebook.com/TesandSRL). We do not collect / store customers’ personal data through plugins, but it is possible that through this link, customers will be able to see on their Facebook accounts, some of their friends who appreciate the TESAND page.
Although there is the possibility to contact an ESTET representative / administrator of the ESTET page on the social network, the request for information related to the status of the order, stock availability, technical characteristics of the products, complaints, etc., must be addressed to the Relations Department Customers, through the contact form provided on the site in the Customer Support section.
Notifications and actions regarding user information
At the written request of the users, dated and signed, sent to TESAND, he undertakes:
a) to confirm to the applicants, whether or not they process personal data; this is done free of charge, once a year;
b) to rectify, update, block, delete or transform into anonymous data, free of charge, the data whose processing does not comply with the provisions on the protection of individuals with regard to the processing of personal data and the free movement of such data;
c) to transmit to the user the personal data concerning him and provided by TESAND S.R.L. in a structured format, currently used and which can be read automatically in order to transmit them to another operator;
d) to stop the processing of the user’s personal data, if he requests it.
Communication of changes
If a user’s identifying information changes (such as a zip code) or if a user wishes to opt out of our services, we will take care to correct, update or delete those personal data that have been entrusted to us by the user. This can be done either on the registration page or through the contact form.
Any change in the terms of this policy will be communicated to users by email, so that they are always informed about the data we collect, how we use it and under what circumstances, if any, we make it public. Users may or may not agree to the use of the information for other purposes. We will use the data in accordance with the policy under which the information was collected, in accordance with the Information Note on data processing, as well as the Policy on personal data protection.
This site adopts all security measures necessary to protect the personal data of our users. When filling in personal data on our site, the information will be protected both offline and online.
All personal data will be processed through secure pages that use the SSL encryption system, marked with the symbol of a padlock, whose positioning varies depending on the type of browser used (eg: at the bottom of the window, if you use Microsoft Internet Explorer browser or at the top of the window, if you are using the Google Chrome browser).
By agreeing to this document “Terms and conditions of use of the site www.tesand.md”, users fully assume any risks.
Jurisdiction. applicable law
The contractual relations between the parties will be governed by Romanian law. Disputes that cannot be resolved amicably will be submitted to the competent courts.
Regulations for ongoing campaigns will be published periodically on the site; they describe in detail the special terms and conditions applicable to each campaign and complete the provisions of this document “Terms and conditions of use of the site www.tesand.md”.
The displayed promotions will be valid for limited periods of time, specified on the product presentation page of the online store / Special Regulations and within the limits of available stocks.
The products, prices and information on stock availability displayed on the website www.tesand.md may be different from those displayed in TESAND stores in cities (TESAND SRL work points).
TESAND reserves the right to complete and / or modify any information published on the site without notifying the users of the site in advance.
In the case of legal entity clients who wish to purchase several products from the same code, a personalized offer can be requested from the Business to Business division at the email address firstname.lastname@example.org or by phone +37369123456
For more information, you can access:
Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC;
Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector;
Urgent order no. 34/2014 on consumer rights in contracts concluded with professionals;
Law no. 148/2000 on advertising;
Law no. 158/2008 on misleading advertising and comparative advertising;
Order no. 21/1992 on consumer protection;
Order no. 99/2000 regarding the marketing of market products and services;
Emergency Ordinance no. 77/2009 on the organization and operation of gambling;
Law no. 249/2015 on the management of packaging and packaging waste.